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Refund policy

We do not accept returns, refunds or exchanges since each order is handmade and "made to order". We cannot accept returns on sale items or gift cards. 

 

Damages and issues

Please inspect your order upon reception and contact us within 72 hours if the item is defective, damaged, or if you receive the wrong item.

All items are carefully inspected before they are sent out for delivery. In the rare event you receive an item that has a noticeable defect (to the garment or the design) please do not hesitate to message us with a photo and detailed description. Damage caused by the shipping carrier or improper washing/handling is not our responsibility. Defects are reviewed on a case-by-case basis and refunds are not guaranteed.

Exchanges
We do not accept exchanges since each order is handmade and "made to order".

Refunds
We do not accept refunds since each order is handmade and "made to order".

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If you have further questions, please do not hesitate to reach out to us at: helpcottonandcrew@gmail.com
Please do NOT direct your questions via social media messaging. Social media messaging is not frequently checked due to high message volumes.
Please note, emails are responded to within 24-48 hours.